Contact
Talk to a human.
Support runs by email. We read every message and reply in the order received — most questions are answered within one business day.
To help us answer faster, include the email address on your account and, where relevant, the order number or video ID. Never send your password or full card details.
What we can help with
Billing and packs
Questions about a purchase, an invoice, or a pack that has not appeared in your balance. Include your order number if you have it.
Failed or missing video
A generation that failed is refunded automatically. If a video is still missing after a few hours, send the video ID from your result page.
Account access
Sign-in trouble, a forgotten password, or a disabled account. Password resets use the 'Forgot password' link on the sign-in form.
Refunds
Completed generations are not refundable because a result differs from an expectation. See the refund policy for what is covered.
Content and rights
Reports of infringing or abusive content, or questions about what you may upload and publish.
Privacy and data
Requests to access, correct or delete your account data. See the privacy policy for what we store and for how long.
Before you write
Many questions are already answered on the home page, in the refund policy, or in the privacy policy. For company and product background, see about.
Legal and policy